Question 1

What services does Emergency 1 Restoration provide?

Accepted Answer

We specialize in rapid-response property restoration for water damage, fire & smoke damage, mold remediation, storm & wind damage, and disaster recovery. We also offer comprehensive insurance-claim management to streamline your recovery.

Question 2

How quickly can you respond to an emergency?

Accepted Answer

Our certified Response Agents are available 24/7 and typically arrive on-site within 2 hours of your call—or faster in critical situations—to begin damage assessment and mitigation.

Question 3

What areas do you serve?

Accepted Answer

We cover key counties in both New York and New Jersey:

New York Service Areas
Orange County: Middletown, Newburgh, Monroe, Goshen, Warwick.
Rockland County: New City, Spring Valley, Suffern, Monsey, Nanuet.
Westchester County: White Plains, Yonkers, New Rochelle, Scarsdale, Mount Vernon.

New Jersey Service Areas
Bergen County: Hackensack, Englewood, Teaneck, Fort Lee, Paramus
Passaic County: Paterson, Clifton, Passaic, Wayne, West Milford, Hawthorne, Little Falls, Ringwood.

Question 4

What should I do immediately after discovering property damage?

Accepted Answer

First, ensure your safety and the safety of others. Then call Emergency 1 Restoration at +1 888 820 8832 to secure the scene and prevent further damage. Avoid making permanent repairs until we’ve fully documented the loss for your insurance claim.

Question 5

Do you handle insurance claims?

Accepted Answer

Yes. We manage the entire claims process on your behalf—documenting damages, preparing estimates, submitting your claim, and negotiating with the insurer to maximize your settlement.

Question 6

Are you licensed and certified?

Accepted Answer

Absolutely. Our team holds certifications in Water Damage Restoration (IICRC-WRT), Fire & Smoke Restoration (IICRC-FST), Mold Remediation (IICRC-AMRT), plus all required general-contracting licenses in New York and New Jersey.

Question 7

How much do your services cost?

Accepted Answer

For insurance-related restorations we operate on a contingency-fee basis—no upfront costs. Our fee is a percentage of the settlement we secure for you. For out-of-pocket projects, we provide a transparent estimate before work begins.

Question 8

What makes Emergency 1 Restoration unique?

Accepted Answer

Our firefighter-inspired approach combines a rapid, disciplined response with advanced restoration technology and expert insurance advocacy under our motto:
READY • RESPOND • RESTORE.

Question 9

How long does the restoration process take?

Accepted Answer

First, ensure everyone’s safety. Then call Emergency 1 Restoration at +1 888 820 8832 to secure the scene and prevent further damage. Avoid permanent repairs until we’ve fully documented the loss for your insurance claim.

Question 10

How can I schedule a service or request a free assessment?

Accepted Answer

Call us 24/7 at +1 888 820 8832, email sales@e1restorations.com, or fill out the “Free Consultation” form at e1restorations.com

Get a Free Consultation

FAQ's